PECO's Enhanced Customer Information Tools
January 26, 2015 | By Elle Steinman
West Chester PA -- PECO has recently launched an innovative new suite of enhanced online and mobile tools to keep customers better informed during winter storms and other crisis situations.
Customers should visit peco.com/alerts and choose how they would like to receive information. Customers can choose to receive information via text, email or phone, including when power is out in their area, when service is expected to be restored, or when power is restored.
They also have a new two-way texting program. By texting “ADDOUTAGE” to MYPECO (697376), customers can enroll in the program, report outages and check the status of their outage through text.
Additionally, their new mobile website (PECO Smart Mobile On-the-Go) provides customers with the ability to easily report an outage with their account number or phone number, and also provides access to their enhanced outage map.
Finally, their new online interactive outage map also gives customers more information. Visit peco.com/outagemap or by clicking on the “Outage Map” link in the “Outage Center” section of peco.com. Customers can also report outages directly from the map by clicking on “Report Outage”. Of course, customers can still report their outage by calling PECO directly at 1-800-841-4141.
PECO continues to closely monitor the weather conditions and are ready for any potential impact. Nearly 3,000 PECO employees and contractors are standing by to respond to customer needs and repair potential storm damage. This includes all of PECO’s 2,400 employees, local contractors and assistance from their sister utility ComEd in Chicago.
*Information provided by PECO